Refunds and Returns Policy

Effective Date: 05-12-2024

Welcome to NAATI CCL GUIDE. We aim to ensure customer satisfaction with our NAATI CCL mock tests and study materials. This Refunds and Returns Policy explains our process, conditions, and timelines for returns and refunds. Please read it carefully.

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1. Eligibility for Refunds

Refunds are only applicable under the following circumstances:

• Technical Access Issues: If you are unable to access purchased materials due to a technical issue on our platform, and the issue remains unresolved after contacting customer support.
• Incorrect Charges: If you were charged incorrectly or made a duplicate purchase.
• Product Quality Concerns: If the product does not meet the description provided, and you report the issue within the eligible timeframe.

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2. Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after purchase.
• Failure to use the purchased product or meet preparation goals.
• Issues arising from personal technical problems unrelated to our platform.

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3. Refund Request Process

To initiate a refund, follow these steps:

1. Contact Customer Support: Send an email to naaticclguide3@gmail.com with the subject line "Refund Request."
2. Provide Details: Include your full name, email used for the purchase, order number, and a clear explanation of your issue. Attach any supporting evidence if applicable.
3. Verification: Our team will review your request within 3-5 business days and may request additional information if needed.

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4. Timeframe for Refunds

Approved refunds will be processed within 7-10 business days of approval. Refunds will be credited back to the original payment method.

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5. Product-Specific Requirements

Digital Products: Refunds are only eligible for products that are defective, inaccessible, or incorrectly provided.

Mock Tests and Study Materials: You must not have downloaded or extensively used the materials to qualify for a refund.

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6. Fees and Costs

If a refund is approved, a small processing fee (up to 5% of the purchase price) may be deducted to cover payment gateway charges. No additional fees are charged for issues caused by errors on our part.

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7. Customer Support

For any concerns, questions, or refund requests, contact us:

• Email: naaticclguide3@gmail.com
• Address: Gurugram, Haryana

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8. Amendments to the Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any significant changes will be communicated via email or posted on our Website.

By purchasing our products, you acknowledge that you have read, understood, and agreed to this policy.

If you have further questions or need assistance, don't hesitate to contact our support team. We're here to help!